Front office operations
The employees who are eligible to follow the courses are the following:
- Receptionist
- Reception Assistant
- Accounting Officer
- Warehouse employee
- Concierge, Concierge Assistant, Night Auditor
- Doorman
- Groom / bell boy
- Telephone operator
|
Courses |
Theory |
Training workshops |
Total teaching hours |
||||
|
Principles of hotel services |
110 |
60 |
170 |
||||
|
Customer service - basic communication principles - Sales Techniques |
40 |
40 |
|||||
|
Employment relationships |
30 |
30 |
|||||
|
Employee Hygiene and Safety |
20 |
20 |
|||||
|
English Language courses |
120 |
120 |
|||||
|
Total teaching hours |
320 |
60 |
380 |
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